Service & Warranty

Quality & Soul Art Design?

Soul Art Design strives to offer quality products with good value for money. We do not sell products that we do not stand behind. We work with several manufacturers, including: Surplus Raw Vintage, B & C, Gildan, Fruit of the Loom, Russian Martial, to name a few.

Each manufacturer has its own quality control and Soul Art Design also controls all products as much as possible. If, unfortunately, something still goes wrong please let us know so we can fix this and can report this to the manufacturer. Email (link>).

The prints on the shirts that we supply are designed and printed at Soul Art Design. For the print quality we set high standards in terms of design, durability and washability.

Guarantee at Soul Art Design?

We at Soul Art Design stand guarantee for all products you buy from us, and the statutory warranty covers. This means that the delivered item (s) must be in good condition. If you receive an item that is not in good condition we will give a solution as soon as possible. Depending on the product, we will replace it or whether you get the amount paid by us.

When void the warranty? The warranty is void if the product is intentionally damaged by negligence (for example, if your clothes torn by a fall) and / or normal wear.

Any questions or complaints, please contact our customer service Email (link>).

Symbols and labels in the clothes?

Each garment has its own washing instructions. You can find the washing instructions on the labels in the clothes. Below we have put down a list of different symbols with the meaning that you find on labels.

Imprints on clothing and merchandise have their own washing instructions. Unless otherwise indicated on the package when purchasing this as follows. Wash at 40 degrees, iron at 150 degrees (two dots), iron inside out or with a tea towel over the imprint. For best results,preferably washing the garment inside out and with a color detergent. Not in the dryer because it can release the imprint. Do not use bleach.

Privacy of customers and visitors?

Soul Art Design respects the privacy of all users of its site and ensures that the personal information you give us is confidential.

We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission. Soul Art Design will not sell your personal information to third parties and will only make them available to third parties that are involved in processing your order.

What are cookies?

For proper operation of our website and for your convenience, so you can shop enjoyable, Soul Art Design uses cookies.

What are cookies? Cookies is a small text file that contains information collected which is necessary for the correct functioning of a website. These cookies do not collect personal information such as phone number, email address, and more.

What do these cookies do? The cookies they're important that you do not repeatedly receive information or enter data, can surf faster on our webshop, remain signed and can shop non-intrusive, and more.

At Soul Art Design most cookies eliminate when you close the browser. Some cookies remain longer and this you can remove yourself at any time through your browser settings.

By making use of our online shop you accept the use of cookies. Without the use of cookies, our online shop is not working optimally.

Report my complaint?

We strive for high quality and good service. Yet it is possible that you are not satisfied. You can submit your complaint verbally or in writing and we will ensure that we work with you to find a solution.

You can report complaints to Custom Service