Return my order?


You can return your purchased products within 30 calendar days of receipt. This does not apply to used and worn products and to DVDs where the seal is open.

How does it work?

Click on the "Returns" button and you will see our return website (https://retour-soul-art-design.shipping-portal.com).

Click on the button "Start a return process" then you will enter the page where you enter the postcode and tracking number.

Then click the "Next ...." button and go through the return process.

Please note that under "Details Returns" at the bottom of the page you fill in what you want.

If you want to receive a different product, please state which product (s) you want, and if necessary, indicate color, size, etc. more info: "Exchange order"

If you want to receive the amount paid back from the returned product, please state this in the messages and also mention the bank account number on which the amount may be deposited. (PayPal payments are refunded via PayPal). "more info: "Amount refund".

Did you receive a wrong or defective product go to "Damaged product or a product I did not ordered"

Pay attention! If you return a product outside the stipulated conditions, the payment obligation will not lapse and we may decide not to process future orders. In case of doubt, please contact our Customer Service >>>

Go directly to the return platform