Returns & Exchanges
As a customer you have a withdraw period of 30 days. If you have received the ordered product from us and you do not want to keep the product because the product for instance is not what you expected, you can return the product within 30 days after you have received your products. There are some conditions to it. It does not apply to used and worn products and DVDs where the seal is broken!
You can return your purchased products within 30 calendar days of receipt. This does not apply to used and worn products and to DVDs where the seal is open.
How does it work?
Click on the "Returns" button and you will see our return website (https://retour-soul-art-design.shipping-portal.com).
Click on the button "Start a return process" then you will enter the page where you enter the postcode and tracking number.
Then click the "Next ...." button and go through the return process.
Please note that under "Details Returns" at the bottom of the page you fill in what you want.
If you want to receive a different product, please state which product (s) you want, and if necessary, indicate color, size, etc. more info: "Exchange order"
If you want to receive the amount paid back from the returned product, please state this in the messages and also mention the bank account number on which the amount may be deposited. (PayPal payments are refunded via PayPal). "more info: "Amount refund".
Did you receive a wrong or defective product go to "Damaged product or a product I did not ordered"
Pay attention! If you return a product outside the stipulated conditions, the payment obligation will not lapse and we may decide not to process future orders. In case of doubt, please contact our Customer Service >>>
It may be that you receive an ordered product at home and that you would have wanted a size smaller or larger, or that the color disappoints you. You can exchange your purchased products within the Netherlands within 30 days after receipt, free of charge.
In the Netherlands this is free of charge if you return via our return service (if you send it back in your own way then the costs are for yourself). Outside the Netherlands, the shipping costs are for you.
Exchange or receive money back up to 30 calendar days after receipt and this does not apply to used and worn products and for DVDs where the seal is from. Exchange, look at "Return order" how this goes further.
We strive for a high quality and good service. However, it is possible that a wrong color or size has been sent to you or that you receive a different item than you ordered. Then look at "Damaged product or a product I did not ordered" how this goes further.
We strive for a high quality and good service. Nevertheless, it is possible that something is received in a damaged manner or that you receive a different item than you ordered.
In case of an incorrectly received or damaged order: contact us within 30 days by E-mail (customer service >>>).
We will find out where things went wrong and we will solve this with you as soon as possible. We would like to keep you as a customer!
If the order is not quite what you expected, you can return the products to us. In the Netherlands this is free of charge if you return via our return service. Outside the Netherlands, the shipping costs come to your account.
The money return is always minus the shipping costs (if there are any) and for orders outside the Netherlands minus shipping and return costs.
The return and money back received take place within 30 calendar days after receipt and this does not apply to used and worn products and for DVDs where the seal is from. If you want to return the order, please refer to "Return my order" for further details.